Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We proudly serve pet owners in Fort Collins. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.

We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to Fort Collins pets.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

  For your convenience, we can also keep your credit card on file. This service is optional and provided for convenience as requested by the cardholder who is not able to sign for the transaction in person. This form will remain on file in a secure location and be used only for the purposes indicated.

  Download Credit Card Form

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit and Scratchpay as financing options. They offer quick and easy application processes so you're not left waiting.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate before any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  If your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We are equipped to take care of small domestic animals, such as cats and dogs, as well as small exotic animals, including birds, rabbits, chinchillas, ferrets, guinea pigs, rats, mice, gerbils, hamsters, sugar gliders, hedgehogs, lizards, snakes and tortoises.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics, or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.